Privacy Policy
Who We Are
Noble Connection is a registered charity in England and Wales (Charity No. 1186037), operating as a humanitarian aid organisation delivering programmes in Afghanistan. In this policy, "we", "us" and "our" refers to Noble Connection.
We are the data controller for personal information collected through our website, donation processes, email communications and other contact channels. This means we are responsible for deciding how and why your personal data is used.
Our commitment: We only collect the personal data we genuinely need, we protect it carefully, and we never sell it to third parties. Your information exists to help us serve you — not to generate revenue.
This Privacy Policy applies to all personal data we collect when you visit our website, donate to our programmes, subscribe to our communications, contact us, or otherwise engage with Noble Connection.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.
Data We Collect
We collect personal data in the following circumstances:
When you make a donation
- Full name and contact details (email address, postal address)
- Payment information (processed securely via JustGiving — we do not store card details)
- Gift Aid declaration status (if applicable)
- Donation amount, programme preference and frequency
- Any message or note accompanying your donation
When you contact us
- Name and email address
- The content of your message or enquiry
- Organisation name (if applicable)
- Phone number (if provided)
When you subscribe to our communications
- Email address and name
- Communication preferences
When you visit our website
- IP address and browser type
- Pages visited and time spent on the site
- Referring website or search term
- Device type and operating system
Website usage data is collected via cookies and analytics tools. See the Cookies section for more information.
Special category data
We do not intentionally collect special category data (such as health, ethnicity or religious beliefs) unless you have voluntarily provided it in correspondence. If you do provide such information, it is treated with the highest level of care and only used to respond to your specific enquiry.
How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Examples |
|---|---|
| Processing donations | Sending donation receipts, processing Gift Aid claims, sending programme updates to donors |
| Donor communications | Impact updates, annual reports, Ramadan/Zakat communications, programme news |
| Responding to enquiries | Answering questions about our programmes, corporate partnerships, volunteering |
| Legal and regulatory obligations | Maintaining Gift Aid records as required by HMRC, filing with the Charity Commission |
| Improving our services | Analysing website usage to improve user experience and content |
We will never use your personal data for purposes incompatible with those for which it was collected, and we will not share your data with third parties for their own marketing purposes.
Lawful Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:
Consent
When you subscribe to our newsletter or marketing communications, we rely on your explicit consent. You can withdraw your consent at any time by clicking "unsubscribe" in any email or by contacting us directly.
Contract
When you make a donation, we process your data as necessary to fulfil our obligations in relation to that transaction — including issuing receipts and processing Gift Aid.
Legitimate interests
We may process data on the basis of our legitimate interests as a charity — for example, sending impact updates to existing donors, or responding to corporate enquiries. Where we do so, we have balanced our interests against your rights and are satisfied that our use is reasonable, expected and does not override your interests or freedoms.
Legal obligation
We are required to retain certain financial and donor records to comply with HMRC Gift Aid requirements and Charity Commission reporting obligations.
How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes for which it was collected, and in accordance with our legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Donation records | 7 years | HMRC Gift Aid requirements |
| Email marketing subscribers | Until unsubscribed + 12 months | Consent-based — withdrawn on unsubscribe |
| General correspondence | 3 years | Legitimate interests / reference purposes |
| Website analytics | 26 months | Standard analytics retention period |
| Gift Aid declarations | 6 years after the last donation | HMRC requirement |
When data is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the following rights in relation to your personal data. We will respond to all requests within one month.
Right of Access
You can request a copy of the personal data we hold about you (a Subject Access Request).
Right to Rectification
You can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You can ask us to delete your personal data in certain circumstances — for example, if we no longer need it or if you withdraw consent.
Right to Restriction
You can ask us to restrict processing of your data in certain circumstances while a dispute is resolved.
Right to Portability
Where we process your data by automated means based on consent or contract, you can ask us to provide it in a machine-readable format.
Right to Object
You can object to processing based on legitimate interests, including direct marketing. We will stop processing unless we have compelling grounds to continue.
To exercise any of these rights, please contact us at info@nobleconnection.org.uk. We will verify your identity before processing the request.
Right to complain: If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO.
Third-Party Links
Our website contains links to external websites including JustGiving, the Charity Commission register, and our social media profiles (Instagram and X/Twitter). This Privacy Policy applies only to Noble Connection's own website and services.
We are not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policy of any site you visit via a link from our website.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The "last updated" date at the top of this page will always reflect the most recent version.
If we make significant changes — particularly any that affect how we use your personal data — we will notify you by email (if you are a subscriber or donor) or by displaying a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your data.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the personal data we hold about you, please contact us:
Noble Connection
Registered Charity No. 1186037 (England & Wales)
Email: info@nobleconnection.org.uk
Phone: 020 3633 8996
We aim to respond to all data-related requests and complaints within one month of receipt. In complex cases, we may extend this by a further two months, in which case we will notify you of the extension and the reason for it.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF